Warranty Information

Definitive Technology produces high-quality products, however should it become apparent that your Definitive Technology product exhibits a defect please contact the dealer from whom you purchased the product from.

Definitive Technology issues its manufacturer's warranty extending to 2 years for electronic products and 5 years for passive loudspeakers through an authorised dealer. Your dealer is responsible for fulfilling the warranty and is also your point of contact.

Throughout this warranty period you are exempt from any repair costs for the repair of your Definitive Technology product. Any further claims, except for the repair costs, are excluded. Should, however, it become apparent that the product has been rendered defective as a result of improper use, adverse external influence or as a result of an unauthorised modification (both hardware- and software-related), then the repair costs shall not be covered by the manufacturer's warranty.

The warranty period will commence upon the date of sale of the product to the end user. A purchase receipt must be submitted as proof of this and handed over to your dealer. Preferably you should deliver your defective product to your dealer in its original protective packaging.

To be sure of the Definitive Technology manufacturer's warranty, we recommend that you consult our dealer locator prior to making your purchase. This will ensure that they are an authorised Definitive Technology dealer. Unauthorised dealers are excluded from the Definitive Technology manufacturer's warranty.

For products with a defect for which the Definitive Technology manufacturer's warranty has expired, we recommend contacting your dealer or one of our authorised service partners directly.


Please find below a list of our UK Service Agents:

Sound System Technology
Unit 7 Bentinck Court
Bentinck Road
West Drayton
Middlesex
UB7 7RQ 
Tel: 01895 422244 
www.sstonline.co.uk

Sontec Electronics Ltd
Sontec House
Concorde Road
Norwich
Norfolk
NR6 6BE 
Telephone: 01603 483675 
www.sontec.co.uk





The Authorised Definitive Technology Spare Parts Distributor:

Sontec Electronics Ltd
Sontec House
Concorde Road
Norwich
Norfolk
NR6 6BE
Telephone: 01603 483675
www.sontec.co.uk